Enterprise Security

Security You Can Trust

Enterprise-grade security protecting your data with industry-leading encryption and compliance standards.

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Paola · on the phones
You lock up. She keeps answering.
Security

Security Features

Comprehensive security measures protecting your calls and customer data

01

End-to-End Encryption

All call data, recordings, and sensitive information are encrypted using AES-256 encryption standards.
02

Enterprise-Grade Security

SOC 2 Type II certified infrastructure with continuous security monitoring and threat detection.
03

Secure Data Centers

Multiple redundant data centers with physical security, access controls, and disaster recovery.
04

Access Controls

Role-based access control (RBAC) with granular permissions and multi-factor authentication.
05

Compliance & Auditing

Complete audit logging of all system activities with real-time threat monitoring and alerting.
06

Regular Assessments

Annual penetration testing and security audits by independent third-party security firms.
Compliance

Compliance Certifications

Independently verified compliance with leading security and privacy standards

SOC 2 Type II

Security, availability, and confidentiality controls verified annually

GDPR Compliant

Full compliance with EU General Data Protection Regulation requirements

HIPAA Ready

Healthcare data handling capabilities with BAA (Business Associate Agreement)

ISO 27001

Information security management system certified

CCPA Compliant

California Consumer Privacy Act full compliance

PCI DSS Level 1

Payment Card Industry Data Security Standard compliance

Data protection

Data Protection

Your data is protected through multiple layers of security controls, from encryption in transit to secure storage.

AES-256 encryption for stored data
TLS 1.3 encryption for data in transit
Automatic daily backups with geo-redundancy
Point-in-time recovery capabilities
Immutable audit logs for compliance
Zero-knowledge architecture where applicable
Encryption Standard
AES-256
Data Retention
Configurable
Backup Frequency
Daily
Disaster Recovery
RTO: 1 hour
Infrastructure

Infrastructure Security

Physical Security

  • Secure data centers with 24/7 surveillance
  • Biometric access controls
  • Redundant power and cooling systems
  • Fire suppression systems

Network Security

  • DDoS protection and mitigation
  • Web application firewall (WAF)
  • Intrusion detection and prevention (IDS/IPS)
  • Network segmentation and isolation

Application Security

  • Secure development lifecycle (SDLC)
  • Regular security code reviews
  • Dependency scanning and updates
  • Rate limiting and API security

Monitoring & Response

  • 24/7 security operations center (SOC)
  • Real-time threat detection
  • Automated incident response
  • Security event logging and monitoring
Reliability

Reliability & Uptime

99.9%
uptime guarantee
Service Level Agreement
1 Hour
maximum downtime
Recovery Time Objective
15 Min
max data loss
Recovery Point Objective
Incident response

Incident Response

We have a documented incident response plan with trained security personnel

1

Detection

Automated monitoring alerts team immediately

2

Containment

Isolate affected systems within minutes

3

Investigation

Forensic analysis and root cause determination

4

Recovery

Restore systems and notify stakeholders

Security Questions?

Contact our security team for penetration testing requests, security audits, or compliance questions.

Email Security TeamSchedule Security Review

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