Everything you need to know about VoiceCenter.ai and how it works.
Getting Started
VoiceCenter.ai integrates seamlessly with your existing phone system. When a guest calls, our AI agent answers using natural language processing to understand their needs and respond appropriately. The system can handle room service orders, reservations, complaints, and general inquiries in over 40 languages.
Most hotels are up and running within 24-48 hours. Our team handles the technical integration while you focus on customizing responses for your specific property. No hardware installation required - we work with your existing phone infrastructure.
VoiceCenter.ai works with virtually all modern phone systems including Cisco, Avaya, Asterisk, FreePBX, and cloud-based solutions like RingCentral and Zoom Phone. We also support legacy PBX systems through SIP trunking.
Features & Capabilities
Our AI supports over 40 languages including English, Spanish, French, German, Italian, Portuguese, Mandarin, Japanese, Korean, Arabic, Russian, and many more. The system automatically detects the caller's language and responds accordingly.
Absolutely! Guests can request to speak with a human agent at any time. Our AI also intelligently transfers complex requests or emotional situations to your staff. You maintain full control over which calls get transferred and when.
Our advanced neural networks achieve 98.5% accuracy in optimal conditions and maintain 94%+ accuracy even with background noise, accents, or poor phone connections. The system continuously learns and improves from each interaction.
Pricing & Plans
We offer enterprise solutions designed for hotels with 50+ rooms. Our flexible pricing is based on your hotel size and call volume, scaling from mid-size properties to large hotel chains. All plans include unlimited languages and 24/7 support.
We offer personalized demos and proof-of-concept implementations for qualified enterprises. Our team will work with you to set up a demo environment that matches your hotel's specific needs and requirements.
Standard integration is included in all plans at no extra cost. Complex customizations or legacy system integrations may require additional professional services, which are quoted separately based on your specific requirements.
Security & Compliance
All communications are encrypted end-to-end using AES-256 encryption. We're SOC 2 Type II certified and GDPR compliant. Guest data is never stored longer than necessary for service delivery and is automatically purged according to your data retention policies.
We operate data centers in North America, Europe, and Asia-Pacific to ensure low latency and data sovereignty compliance. You can choose which region hosts your data, and we never transfer data across regions without explicit consent.
Call recording is optional and fully controlled by you. When enabled, all recordings are encrypted and stored securely with automatic deletion after your specified retention period. Guests are always notified when calls are being recorded.