Privacy Policy

Your privacy and data security are our top priorities.

Last updated: December 2025

Information We Collect

VoiceCenter.ai collects information necessary to provide our AI-powered voice communication services to hotels and their guests:

  • Call Data: Voice recordings, call duration, and metadata for service delivery and quality improvement
  • Hotel Information: Property details, contact information, and system configuration data
  • User Data: Hotel staff account information and preferences
  • Technical Data: System logs, performance metrics, and usage analytics

How We Use Your Information

We use collected information exclusively for:

  • Providing AI voice communication services
  • Improving service quality and accuracy
  • Customer support and technical assistance
  • System security and fraud prevention
  • Compliance with legal obligations

Data Protection

Your data is protected through:

  • Encryption: All data is encrypted in transit and at rest using AES-256
  • Access Control: Strict role-based access controls and multi-factor authentication
  • Data Minimization: We collect only data necessary for service provision
  • Retention Limits: Data is automatically deleted according to your specified retention policies

Your Rights

Under GDPR and other privacy laws, you have the right to:

  • Access your personal data
  • Rectify inaccurate information
  • Delete your data (right to erasure)
  • Restrict processing
  • Data portability
  • Object to processing

Contact Us

For privacy-related questions or to exercise your rights, contact us:

Questions about our privacy practices?

Our privacy team is here to help.

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